Shipping Policy
Shipping Policy - Infants Galore LTD
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Effective Date: [25/06/23]
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1. Order Processing Time:
1.1 Upon placing an order and confirming payment, our team will promptly begin processing it. Please note that as we specialize in custom items, it typically takes 4-6 weeks for the custom products to be shipped to our facility from our trusted suppliers in China. During this processing period, we work diligently to ensure the highest quality standards are met and that your order is in optimal condition before shipping.
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2. Shipping Time:
2.1 Once the custom items arrive at our facility, we will initiate the shipping process to deliver the order to your specified address within the United Kingdom. Our standard shipping time within the UK is approximately 3-5 working days, excluding weekends and public holidays. Please note that this timeframe may vary depending on factors such as location, customs clearance, and unforeseen circumstances that may affect the delivery schedule. We appreciate your understanding in such situations.
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3. Shipping Methods and Providers:
3.1 To ensure reliable and secure delivery of your order, we utilize trusted shipping providers. The specific shipping method may vary based on the nature of the product, size, weight, and destination. Upon shipping, we will provide you with a tracking number to monitor the progress of your package.
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4. Shipping Charges:
4.1 Shipping charges are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before finalizing your order.
5. Order Tracking:
5.1 Once your order has been shipped, you will receive an email notification containing the tracking details. We encourage you to track your package regularly to stay informed about its progress and estimated delivery date.
6. International Shipping:
6.1 At present, we only offer shipping within the United Kingdom. We do not provide international shipping options.
7. Order Modifications and Cancellations:
7.1 Should you wish to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, modifications or cancellations may not be possible. In such cases, our Return and Refund Policy will apply.
8. Customs and Duties:
8.1 Infants Galore LTD covers any applicable customs duties or taxes associated with importing the products into the United Kingdom. However, you, as the customer, are responsible for any additional charges that may be incurred, such as import duties or taxes levied by your local authorities.
9. Shipping Address:
9.1 Please ensure that the shipping address provided during the checkout process is accurate and complete. Infants Galore LTD will not be held responsible for any delays or issues arising from incorrect or incomplete address details.
If you have any questions or require further assistance regarding our shipping policy, please feel free to contact our customer service team. We are here to ensure a smooth and satisfactory shopping experience.
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Infants Galore LTD reserves the right to modify or update this shipping policy at any time. Please refer to the latest version available on our website for the most current information.
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Thank you for choosing Infants Galore LTD. We appreciate your business!
Infants Galore LTD