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Return and Refund Policy

Return and Refund Policy - Infants Galore LTD

Effective Date: [25/06/23]

Thank you for shopping at Infants Galore LTD. We want to ensure your complete satisfaction with your purchase. This Return and Refund Policy outlines the guidelines and procedures for returning and obtaining a refund for products purchased from our website. Please read this policy carefully before initiating a return.

1. Returns:

1.1 We understand that circumstances may arise where you need to return a product. As such, we offer a 14-day return period from the date of delivery.

1.2 To be eligible for a return, the following conditions must be met: - The item must be in its original condition, unused, and in the same packaging as received. - The item must be accompanied by the original proof of purchase, such as the order confirmation or receipt.

1.3 Please note that the following items are exempt from being returned: - Personalized or customized items specifically made to your order. - Perishable goods, intimate or sanitary products, and items of a similar nature.

2. Return Process:

2.1 To initiate a return, please follow these steps: - Contact our customer service team within 14 days of delivery to notify them of your intention to return the product. - Our customer service team will provide you with instructions on how to proceed with the return, including the return address and any required documentation.

2.2 The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

2.3 We recommend using a trackable shipping service or purchasing shipping insurance when returning items to ensure safe and timely delivery. Infants Galore LTD will not be held responsible for any loss or damage incurred during the return shipping process.

 

3. Refunds:

3.1 Once we receive and inspect the returned item, we will notify you of the status of your refund.

3.2 If the return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

3.3 The time it takes for the refunded amount to be credited back to your account may vary depending on your financial institution. Please allow for a reasonable processing time.

4. Exchange:

4.1 If you wish to exchange a product for a different size, color, or variant, please follow the return process outlined above and place a new order for the desired item on our website. Exchanges are subject to product availability.

 

5. Damaged or Defective Items:

5.1 In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return process and arrange for a replacement or refund, as applicable.

6. Non-Returnable Items:

6.1 Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to:

- Personal care products, such as baby bottles, pacifiers, and teething toys. - Undergarments, including diapers, underwear, and swimwear. - Health and wellness items, such as thermometers, medicine, and first aid kits.

 

Contact Us:

If you have any questions or require further assistance regarding our return and refund policy, please contact our customer service team. We are here to ensure a seamless and satisfactory shopping experience.

Infants Galore LTD reserves the right to modify or update this return and refund policy at any time. Please refer to the latest version available on our website for the most current information.

Thank you for choosing Infants Galore LTD. We appreciate your business!

 

Infants Galore LTD

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